classy + calm + design-forward = excellent. - Corridor 109 Los Angeles - Kaufe eine Reservierung
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🙂 4/5 - classy + calm + design-forward = excellent.
By 👻 @dig b, 02/27/2023 3:00 am
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have almost all fantastic things to report on this brand-spanking-new conrad in DTLA. let's start with with the most fantastic, and work our way down to the few things that were less than A+...... DESIGN AND OVERALL FEEL: --this is simply a gorgeous hotel. from the outside and (especially) the inside. every last aspect of tara bernerd's design is stunning, a masterclass in sleekness, beauty and functionality. can't say enough about how warm everything feels, and this during l.a.'s most severe rain/wind in years (mid feb 2023). from the multiple bars (classy beauts, all three) to the pool to the spa. every last hallway and piece of furniture is done and placed with an extremely tasteful eye, and the result is contemporary luxe. it feels just stuffy/classy enough for older travelers, and just hip/happening enough for the rad-ish, younger crowd. ---i've read other complaints of too many elevators, and of the property being too spread out. i was there one night, and never felt a bit confused. FTR: there are no more than two elevator systems you will use. one runs between the main hotel lobby and valet parking area, another that services the rest of the hotel from the lobby. is that too many elevators? (and if you are not arriving with your own car, that'll be just one elevator.) ---one weird thing was the lack of a scent. i've been in other conrads that were 'scented'. i think the hotel deserves something light and not too powerful, but something. i saw others complaining on 'sewage' smells in the guest room hallways. i smelled nothing like that, but there is curious 'empty', dusty non-smell there. not quite 'must', not damp, but..... ---overall: hard to know what's up with the largest hotel chains these days, particularly re what each considers their respective 'top' luxury brands. i assume hilton considers WA their tippity top ultimate 5-star brand, with conrad maybe more of a 'lifestyle/luxury' marque? (whatever that is). well, i've stayed at the waldorf in BH, and it's difficult for me to say which property feels more 'luxe', more 'hi end'. other than location, it'd be a push, a draw. what i can say with certainty is that if you picked this hard-product up and plopped it down in the middle of brentwood, BH, SM, WeHo, or any similar 'more desirable' l.a. locale, the room rate would (and should) be triple what it is in DTLA. CHECK IN: ---not the most personal, warmest greeting of all time. but certainly cordial and good enough. it was quiet when i checked in, i was the only guest at the desk with 2 hosts. no property tour or even explanation of layout or amenities; a finger pointed to the guest elevators and i was on my way. i might suggest that since the property IS a bit spread out, and has so much to offer, a brief explanation - or even tour - might be good. especially if time and guest-load affords. ---hilton gold, booked through amex FHR. i had requested an early check in and it was available! since i showed up at 12:30pm with an early 5pm business dinner the same night, getting into my room early was highly appreciated. they also had an room upgrade available for me, can you believe it? alas, the upgraded room class wasn't available until normal 3pm check-in time, so i opted to get into my originally-booked room earlier without upgrade. still, while your own amex FHR mileage may vary at this conrad, i've found the FHR upgrade frequency in a downward spiral overall these days, so knowing the upgrade was available here on this date was cool. ROOMS: ---i booked a 'corner suite'. looks like it's right in the middle of room class and cost. ---as with the rest of the hotel, the rooms are brand new and superbly finished. from the soft, fabric'd walls to the handsome hardwood flooring (not laminate) to the furniture and bed. all pretty spectacular and on point. i was on floor19, and to say the room gets lots of light is laughably insufficient..... unless you have the blackout shades down, you will be flooded with light. 19th floor offers commanding views of DTLA, but i'll bet they're similar on lower floors too - not tons of 10+ storey buildings directly around the conrad.. ---if you book a suite and you're concerned about all the 'suites' these days that are simply larger rooms with a desk and/or sofa, fear not: this entry-level conrad LA suite is large. extra roomy. excellent layout. and it was an actual suite: two fully separate rooms.(though 'only' one bathroom). ---walls, doors, windows all super thick and quiet. i was concerned as i approached my room door for first time, as there were clearly a couple of party-down ladies staying in the room across the hall; once my door closed, though, it was immediately silent within my room. ---bathroom was huge and luxe as heck. i had a shower (non-tub) setup and the bathroom felt spa-like. (though the website describes the corner suite's bathrooms as 'sun soaked"....um, there's no window in there? no sunlight at all, but it's still a fantastic bathroom) my only knocks on room ---no welcome information or information about the hotel printed and in room, or even available with a qcode. was given my FHR letter from front desk and that was it. very unusual. ---room service menu only on q-code. i'm not sure who is actually convenienced by this new-fangled way of doing things. just seems to add extra-steps for the guest - pull out your phone, get the picture, put on your readers, scroll around. i have bad eyes. i wish hotels would just print out the darn menu and put it in the room. ---conrad has employed a fancy electronic panel to control just about everything in the room, and surely at tremendous expense. i continue to be unsure about the true benefits of these types of systems. i know they seem space-age and blinding-edge current to some. i've found most all of them to be confusing and unintuitive. either it's unclear what the group settings actually control, or the panel itself is wonky and hard to know how to 'touch' just right. this system suffered from both: it didn't seem to respond easily or even consistently to my touch, generally felt wonky. and the settings, without further written or posted information/explanation, took a lot of trial and error to (not fully) figure out. i wish hotels - unless they're positive they have a foolproof system (i've yet to experience one), would simply default to a set of clearly marked analog switches/dials. rather than try to 'wow' the guest with confusing and inconsistent technology. LOCATION: if you want to stay in DTLA, then you know what and where it is. the point of downtown (besides being 'historic') is that it's the most urban-feeling part of LA and the easiest to negotiate on foot. so it's downtown. walkable or short uber to virtually everything you'd want to do downtown. disney hall, museums, shows (la live), sports, etc etc F&B: ---only got to experience the (gorgeous) beaudry bar, and some breakfast/coffee the following morning. both were dreamy settings, especially the beaudry. SERVICE: here's where the single star comes off. again, my stay was during an extreme weather event. (i mean, heavy rains and high winds, but this is l.a. so that qualifies as 'extreme'). so naturally, many of the F&B locations were not open, as i imagine staffers were having trouble making it in no problem. acts of god and such. still, service throughout the hotel felt not up to par with the hard product on offer. ---late afternoon drinks at beaudry (no other baropen at that time). bartender seemed to show up every 10 minutes or so for drink orders and refills. the rest of the time, the bar was unmanned. i had to wait a bit for someone to come back to refresh me. and again to settle up. hardly any guests. just seemed weird, especially within that setting.. ---early morning breakfast at restaurant.... i detected a very crowded, loud dining room behind reception desk (again, this was the only food option available in hotel that morning), and the hosts felt a bit underexperienced and overwhelmed. i told them i was simply looking for a quiet coffee and some danish, and could i maybe sit just outside the main room in the bar area and enjoy breakfast service? this seemed to them an odd request. after three separate people let me know that "to-go coffee is available in the pots just around the corner", i finally was given a place setting near the bar. ---valets were all extremely friendly, but the valet setup is not at all efficient. i got my car twice in 24 hours, called in advance both times, and still waited 10+ mins outside each time. not good. particularly in light of the absolutely face-melting $65 per night valet charge. SIXTY FIVE DOLLARS per night. are we in DTLA? or are we in monte carlo? cmon hilton. anyway, yeah. not the best valet. ---never, ever a fan of the 'destination/resort fee'. guess i expect it from a big chain like hilton, but the truly 5-star properties eschew that nonsense and just adjust the room rate upward accordingly. i'd prefer the same at a classy hotel like this. overall: really really great hotel, especially if cool, beautiful modern design and a luxury hard product matter to you. it does to me. i'm not generally a 'service' oriented person. if people are kind, well meaning and eager to please, that's enough for me. the service here is at least that. yes, the peoperty is new, ergo it may not be quite as gorgeous in 2028. but to my eyes, the bones here look like they were done right, with highest quality finishes and materials. this is my first stay downtown, but i can't imagine a better hotel option exists there.
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