I used to like to go to Ritz Carlton's Colony restaurant - Colony Singapore - Kaufe eine Reservierung
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🤢 2/5 - I used to like to go to Ritz Carlton's Colony restaurant
By 👻 @Nick S., 01/17/2019 3:00 am
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I used to like to go to Ritz Carlton's Colony restaurant for its buffet. We went to colony this Monday. The restaurant was not full house though. However we were given a make shift squeezed table of Five by a service staff Nina. At first she refused to change table for us, saying that the table is ok with 5 people and the restaurant was fully booked. We told her to call for the manager,then she agree to change to another proper table for 5 persons. The food in the Colony is getting very boring with declining quality. The Japanese counter sashimi and sushi are the standard offerings with no creativity. The color and presentation of food were not attractive. The worst is at the Chinese counter. The dim sum was terrible with no quality control. The texture of dim sum was either rubbery and the Sui Mai texture was soft and starchy with no prawn and meat texture. The Laksa noodles gravy does not taste like Laksa at all. The gravy was over cooked with a burnt taste. The dessert counter was boring and there were no outstanding desserts at all. Just average quality with variety. I was not even tempted to take any dessert when I pass by the dessert counter. Service was excellent apart from the Host blunder in table assignment. I realized nowadays 6stars hotel like Ritz Carlton, Fullerton, due to their reputation and good business , have ignored their initial brand promise to customers. They are sitting on their laurels because the numbers are good and get carried away with food quality and presentation of food. No use of providing wide variety of food, if as a six star hotel restaurants is unable to deliver a 6star professional attitude towards its operations in quality, presentation and innovation of the food offerings to your customers! I realized the so called 6 star hotel restaurants in Singapore cannot be compared with those in Thailand and Hong Kong! The owners of 6 star hotels needs to shake up the hotel management staff and constantly keep them in checked to deliver the brand promise and commitment to their customers !
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