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City paradise restaurant Kuwait City Tripadvisor Reviews
Latest Reviews On Tripadvisor
24 Reviews
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This hotel is the best hotel in Kuwait for me
Every thing was perfect as usual. The cleanliness of the hotel, the food, the wonderful treatment, the view of the hotel, the comfort, and the luxurious courtyard, everything is beautiful.
Be the first to ReplyConsistently Pleasant
Airport Transfer I am always fetched and brought to the airport by DEFENSIVE DRIVERS TRAINED IN SAFETY. All I needed to do was to hand over my luggage and I can forget about them as they are loaded unto the vehicle and brought to my room. At the airport, they are loaded unto trolleys and given to me. The drivers are very willing to please and the vehicles are high end. They provide a bottle of water, a wet towel and Wifi access. Special mention also to the drivers who ferry us to and from our workplace. Very safe, very smooth driving. And pick up is always on time. Front Desk I am greeted and welcomed warmly. All I needed to do to get my room keys was to present my visa and affix my signature on a document. No filling in of forms. Stay Swimming pool is properly heated. I also enjoyed tennis and ping-pong. The gym had more than ample equipment for guests. Staff Jumeirah is indeed my "Home Away from Home" because the staff is so very accommodating. All requests are delivered immediately beyond my expectations. They consistently make sure that my stay is pleasant and in accordance to the highest standards. I would get the warmest greetings from the security at the entrance and the front desk every morning before heading to work and in the afternoon when I arrive back "home." Dining and In-Room dining staff are 5/5 stars... even 7 stars out of 5! Opale already knows what coffee and eggs to serve me. The e-Butler makes sure that all my requests prior to my arrival are delivered. Very consistent service since I started staying at the Jumeirah since 2019. And they anticipate my needs. One of the best experiences is with the ever-efficient Housekeeping Staff. Room is always clean. If I mess anything, it is magically cleaned up by the time I get back to my room. They are invisible as they don't come when I am in the room but makes up my room perfectly every time with no fail!
Be the first to ReplyJumeirah is the address of excellence and standards
Beyond expectations, respectful helpful staff, always with smily faces. Clean place good hygiene. Quality of food is super, I tried two restaurants. Very fast registration , check in, check out, every particular detail is organized. I like the smart home options in my room. I hope they can utilize the beach side in better way.
Be the first to ReplyWhen can we go back?
This is our second stay here as we came for a week over Easter last year. Where to start…the hotel itself is beautiful, no attention to detail lost, it really is gorgeous, inside and out. A superb buffet breakfast set us up for the day with lots on offer and omelettes on demand-delicious! A variety of options for evening dining (we were here during Ramadan), all of which were great. I have teenage kids so they were delighted with everything from the magnificent buffet at Iftar in the opulence of the ballroom, to calamari and chips at Mint by the pool. Our compliments to the chefs!! There is a beach club which seems to have a big draw for the ex-pat community and their families. Hotel guests have access to everything and busy teenagers, when not cooking in the Kuwaiti sun, can avail of the lot (booking in the morning important). Tennis courts, table tennis, beach volleyball, 2 swimming pools, a gym for 18+ and a beautiful private beach. All you could want and more. But the crowning glory is the staff-just WOW! From the moment we arrived at reception nothing was too much trouble. Any issues with the room? Fixed. Reservations required? Done. A particular mention should be given to the beach club staff, managers, attendants and lifeguards who are all on hand to make your stay as lovely as possible. Stephen in particular deserves his own mention-was a great hit with us, and everyone we could see there, friendly, accommodating, approachable-even when it was busy-a real asset to the hotel and for me an excellent example of what it means to excel in the hospitality industry, when it is small margins that separate one from another…
Be the first to ReplyBusiness visit to Kuwait
Very comfortable stay during Ramadan. All staff are very cordial and ready to take of your needs all the time. In-room dining experience was super, ready to serve according to your taste. Airport pick-up and drop service make you feel very special. Overall, very memorable experience.
Be the first to ReplyMy experience traveling to Kuwait
It was a wonderful experience. I was happy to be with you. Everything was taken care of in a professional manner. I will be happy to deal with you again. My greetings to you and the dedicated work team, whose faces are smiling and welcoming, and which make you feel comfortable, since the resort was your preferred choice for accommodation in Kuwait.
Be the first to ReplyAn excellent hotel !
I spent 1 week there for work. Excellent hotel. ALL staff, front desk, restaurants, housekeeping, etc. always seek to exceed expectations, and often succeed. It is very clean, with wonderful aromas throughout. The food in every restaurant is excellent.
Be the first to ReplyThanks and gratitude
Many thanks to the sales manager, Zahra, for her interest in the accommodation reservation and her follow-up of the service. I also thank the employee Kamal in the car service for the speed of service and smile. I thank the employee Adan for the hospitality service in the lobby. The employee Fith for his good reception, smile, and speed of service. A wonderful stay and a successful experience.
Be the first to ReplyGreat Hotel
Very special hotel, very friendly and professional staff, great food and amenities and great lcoation with beautiful beach. Must try it when you visit Kuwait city or at least visit it. Beach with pool outside, you can use also its famous SPA with indoor pool.
Be the first to Replyamazing experience
One of the best resorts in kuwait. 10 out of 10. the luxury, the accommodations, the service, the staff. literally..the best. the restaurants there are some of the best. the pool is such a relaxing scene. Loved it, and i'm already planning my next stay.
Be the first to ReplyNeed a better management team
Location was good Beach is fine Need a better organization overall Looks old The service is little bit bad The staff is not as a 5 star hotel expected to be AC was not cold Out door cafe looks bad and silly
Be the first to ReplyBeautiful experience. Must try.
Beautiful hotel. Large clean rooms equipped with large TV, espresso machine, bath and walk in shower, and two sinks. Excellent breakfast with lots of options. 2 swimming pools with beach access. Amazing lobby, flowers and greenery. Free wifi throughout the hotel. Excellent service by all staff members. Kids can enjoy their private pool and play areas. The hotel has a lovely outdoors coffee shop. It has also a nice gym, tennis court and other sport options. It is only 15 minutes away from the airport and they provided free transportation. Careem taxi can be easily used to access the city. I enjoyed my stay and look forward to returning.
Be the first to Replyexcellent hotel
The Location, Service are excellent. its clean. the rooms size is situatable breakfast place is excellent and the breakfast has a variety of items valet service is good the reception staff always smiling
Be the first to ReplyExcellent experience and joyful stay
We stayed over to celebrate our son’s birthday in a different experience. The staff, ALL staff, is very attentive and the facilities are great. They offer kids activities with staff attendance to all guests for free!
Be the first to ReplyGold star experience
Everything is very nice about this hotel. The view from the restaurant is mind blowing. Staffs are so well trained as if customer satisfaction is what they get paid. Naresh from laundry, Soumya from housekeeping, Thangy from the reception, Tunu from Service one are the names of the staff worth mentioning. They have gone out of their way to provide what is truly gold star experience. Thank you all and wishing you all the very best.
Be the first to ReplyAmazing hotel
The hotel is excellent, the room and the bed is comfortable, the services such as room service and housekeeping are excellent, the restaurants have a marvellous test. The swimming pools and the beach is very clean. The location of the hotel is near to gulf street which is the hotel in good location
Be the first to ReplyThe Paradise in Kuwait
Faith was the best in reception and Selva in breakfast. Amazing all the staff The gym also excellent The breakfast one of the best in the world And the waittres there friendly I will be back for sure
Be the first to ReplyAmazing stay
Greetings everyone
First of all,I would like to thank Mr: Gagandeep Chugh for his great welcoming . He is the main reason we come to Jumaeirah over and over . Because every time we come to Jumaeirah , We are dazzled by the way we were treated . He treated us with high standards. This is very important for us in any hotel . We appreciate it . We feel very valued . Moreover I would like to thank all the employees at Garden Cafe . They were super nice and offered great service. The breakfast buffet was yummy I was so happy to find out they started opening the buffet this February which is great . The buffet has wide selection of food which satisfy all tastes. Plus gloves and sanitizer where everywhere which is something I love and adore . Jumaeirah is really high class hotel .
Finally , Thank you all for making our stay the best . I love Jumaeirah . It is amazing place to relax and enjoy all the facilities. I highly recommend this hotel.
Have a great day everyone.
Best regards
Mona
Such a great staycation
Great experience from the clean room that we had, comfy bed, delicious breakfast as there were many options, the pool was clean and conveniently cold for the summer heat. The staffs were very friendly and helpful. I would highly recommend it to my friends and family.
Be the first to ReplyNo reccommandation for Jumeriah brand
I visited this hotel as a participante of the conferece. There is a little good that I can say about this hotel. Staff does not the greet the guests when they go through corridors. Many of them don't wear name tags. Also signage through hotel could be better.
At coffee break at the begining only hot milk was available, only after my intervention they brought cold one for tea. Tea bags were not sorted according to the tags on the rag (jasmine tea under label earl grey and not earl grey tea at all).
So called concierge is nothing more than an ordinary receptions standing on the part of reception desk where "concierge" is written. She has absolutelly NO local knowledge and she had to ask collegue to answer my question admiting by herself: I am not here for a long time. I don't know. And also reccommandation she got from her collegue was wrong and useless for me.
And now "the best" thing. So incredible that I am still in chock. And that I didn't see not even in local cafe in some Tunisian village. I come to toilette on ground floor. The cleaner who was supposed to clean it leisulery sits on the lavabo and plays with his mobile. I look at him awaiting to start working or leave the toillete. He looks at me, says: hi sir and continues to play with his mobile. I go to urinate, he still sits there. I go to wash my hands he still sits there. The only reason I didn't report him right away to management was my mersiliness, because I know how badely is this Asian staff in Kuwait treated and didn't want to make him serious problems. Now they can't him identify anymore, so I can tell.
Anyway, I would definately not stay in this hotel and hotel is also no reccommandation to stay in any Jumeriah hotels at all.
Only hotel to stay in Kuwait. Truly 5 stars
Exceptional service. Stayed here for 2 days. The hotel was hosting guests/players for some sort of sporting event. It was packed, I was worried the service was going to be less then usual. However to my pleasant surprise. The service was amazing as usual. Even with full capacity they maintain high standards. Everyone from laurne and faith in front desk to the fellows in house keeping.
Definitely returning customer. Also a Special thanks to mr. amjad for his attention to detail and attentiveness.
Wonderful
Awesome stay and wonderful service and facilities. We were upgraded on arrival to an executive club room, which was very welcome. The Staff is wonderful! We had a great time there…
We will definitely be back
Very friendly staff
I enjoyed my tome there with my family
Very helpful staff , food is a bit expensive thou, the pool needs to be better served by the cafe and restaurant
Overall am happy to have stayed there and would repeat it
Faith is amazing !
I had the best experience as usual in Jumeriah Hotel and Spa and I have to say that Faith who works in the reception is an amazing person with great smile. She made my stay so perfect 🙏🏽
I will be back again !