Chikarashi Isso at Hotel 50 Bowery New York Tripadvisor Reviews - Chikarashi Isso at Hotel 50 Bowery New York - Kaufe eine Reservierung
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3 Reviews
0 Replys |
Worst customer service
DO NOT EAT HERE!!!! This is the WORST customer service I've ever experienced after having lived in Manhattan for 15 years. I got charged $300 cancellation fee due to the restaurant's mis-communication. The owner refused to listen to my situation. Their intention is not to focus on CUSTOMERS and SERVICE, they only want MONEY.
My husband and I were hoping to celebrate our 5 year annivery here... After what we experienced, we will never go to Chikarashi again and will encourage our friends and co-workers not to go there as well.. Here is what happened.
It was pouring rain in NYC that week.
I specially called 3 days in advance to confirm if there's indoor dining. If not, I will cancel my reservation as it will def rain that day, and we wanted to make our anniversary special. The hostess promised me there would be indoor dining.
On the date of my reservation, I called the restaurant again to confirm if indoor dining 's open since it was pouring outside. Someone picked up and said they will proceed with outdoor dining!! "We never had indoor dining...". I was furious!!!!
They completely mis-represented the service. They also refused to cancel my reservation and refused to reschedule. "it's too late to cancel, we have to charge you $300 for cancellation fee. " Jesus Christ!!
With such attitude towards customers, this business will NOT go far
Pure Indulgence
Both the chef and owner did an incredible job in making this dining experience extraordinary. Chikarashi Isso at Hotel 50 Bowery is truly a gastronomic culinary adventure. The 13 course yakitori omakase meal was delightful with many twists and turns. Each plate surpassed the previous one and they were presented delicately and beautifully. The service is impeccable and the outdoor space is wonderfully thought-out and well-designed. It was comfortable, warm and socially distanced. It was the perfect dinner and a wonderful treat.
Be the first to ReplyI Dream of Mochi
I've lived in the Financial District in New York City for a few years and in that time, the neighborhood food choices have continuously improved. Only recently though has Chikarashi Isso opened and my better half and I went there to check it out. Wow, were we impressed. While the food is a bit on the pricey side, the taste of especially the skewers (Sasso chicken) and desserts (Hojicha Brรปlรฉe, Yaki Dango) are going to be remembered for a long time. The decor of the restaurant is clean and minimalist and the service impeccable. It's small portions, so worth tasting a bunch of different dishes!
Great place for a date and a delicious spot for dinner especially if you're staying in a nearby hotel (W, Holiday Inn, Marriott, Club Quarters, or Courtyard by Marriott).