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Horrible service
Horrible service! We requested a table outside, front row, right above the beautiful view. We were told it will take few minutes. Our party was 3 people - 2 adults and a 3 y old toddler. We waited 25 minutes to be seated, not where we requested. As we were walked to the table there was a woman with bright red hair screaming "who is on table 5?"
I was surprised that a 5 star establishment will have someone so loud and disrespectful to the dining people around. When we found out that our request can't be completed and asked why, we were told that a party of 3 cannot be seated at the front tables, only parties of 2 can dine in there. Well why did you promise a front row table when you knew we are a party of 3? We asked to speak with the manager. Well surprisingly the manager was the same loud red head who was screaming across the restaurant when we entered. She came like a storm cloud, no smile, no personality, didn't greet us or ask us how we were. She came in total ATTACK MODE, rude and disrespectful to yell: YOU CANNOT SIT THERE. There was zero compassion in her voice or what so ever! Zero attempt to accommodate us or apologize. We left very disappointed and will never go back! Not to mention that the assistant general manager was a joke too! The whole establishment is ran by morons with zero customer service or accountability what they promised to do when we walked in and requested a front row table! The cherry on top was when we left the place and I tried to reserve another restaurant my Open Table had items added to my tab/check that I never opened! See picture Yeah you need to add a payment method to reserve a table. Don't waste your time and money there! There are so many other restaurants that will treat you like royalty and without the attitude those young people had! A red head clown who screams across the dining room, disturbs the ambiance and attacks the customers without a reason!