CASA FAENA Illegal Billing Practices & Harassment - Casa Faena Miami Beach - Trade Reservierungs
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🤮 1/5 - CASA FAENA Illegal Billing Practices & Harassment
By 👻 @EastBayTim, 10/27/2022 3:00 am
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This review is 100% accurate regarding CASA FAENA and their illegal billing practices and harassment, done over a five month period. Booked and prepaid with Expedia March 2022 for a two day stay at Casa Faena in May 2022. Was greeted by name as I walked in, very nice property. Day after checking out was charged $800 to my credit card without my consent. Staff claimed "there was no reservation" LIE. Had to contact Casa Faena 22 times over the next four months, each time was told the $800 for two days was my responsibility because "Expedia never paid us and there was no reservation" LIE. Casa Faena staff made their internal issue my issue and my responsibility by lying and telling me there is nothing they can do! Casa Faena billing staff continued to charge my credit card, even four months later! Was continually told, "we weren't paid, so you need to pay $800 for a $400 stay". Not until I posted a 100% factual review of their illegal billing practices on another site, that upper management became friendly and finally refunded my money SIX MONTHS LATER, emailing "you should have never been charged in the first place". This is what I had stated on 22 phone calls with Casa Faena billing department over a five month period, all without resolution! This is beyond dishonesty! Now I am receiving harassing emails and a phone call from Faena management saying I need to remove my review, because "we did our part and refunded your money, now you need to do your part" The audacity of these crooks! I invite Casa Faena to reply to this review and explain their actions... DO NOT TRUST CASA FAENA!
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