Came with my boyfriend to take advantage of spa month. - Carillon Miami Wellness Resort - Trade Reservierungs
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😒 3/5 - Came with my boyfriend to take advantage of spa month.
By 👻 @Julia B., 07/25/2022 3:00 am
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We are both service providers at high end spas so our expectations weren't high knowing it's spa month and the therapists are probably burnt out - but both of our massage therapists deserved 5 stars - he can't remember the name of his therapist but I had Felix and I will definitely go back for an 80 min massage from him. No complaints about the service itself. Felix deserves recognition for his thorough and therapeutic approach to massage, as well as his professional demeanor. The reason I'm rating 3 stars instead of 5:Upon walking into the resort, I approached the Conceirge for directions to the spa, and was completely ignored as the two women working at the desks were having a conversation. I stood there for over a minute waiting for them to finish and I was never acknowledged, so started looking around and found signs telling me how to get to the spa. When you're in hospitality, you know first impressions are important. Just being acknowledged with a smile would have been enough. Before our treatments we went into the locker rooms to change, in the mens locker there were multiple attendants that assisted my boyfriend, I couldn't find any in the ladies locker so I decided to wait until later to change so I could go down and enjoy the beach. Drinks on the beach were really, really bad. The bartender must have sucked or been extremely overwhelmed with orders. Karen was the server and she was sweet and kind, however my second drink I ordered 20 minutes before I had to head up for my service never came, I asked for a refund so I wouldn't be late for my service but was brought a watered down drink that had been sitting in the sun somewhere instead. $50 for 2 bottom shelf drinks and a water. Back in the spa to change into a robe for my service, again, no attendants to be found in the ladies locker room. I went to the front desk to request a robe and they told me there was an attendant in the locker room that would help me. I went back in the locker room and searched again, found no one. Went back out to the front desk and asked her to please assist me. Got my robe, checked out the amenities, had my great service from Felix. I recommend the Herbal Laconium as it was the only room hot enough in my opinion, the sauna at my LA fitness is hotter than theirs. The rain showers were neat too. Yamil at the spa front desk also deserves recognition as he is very professional and hospitable. If I was leaving a rating based on my experience with him & Felix - it would be 5 stars. Unfortunately - it seems like the rest of the resort team isn't trained as well or perhaps they are understaffed.
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