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Canon | East Sacramento Reviews from The Last Year
CANON: You are not living up to your potential!!
I have been going to Canon since I moved here in 2019. It’s a staple, and always top of the list for out-of-towners. My experience on Saturday 8/12 was so disappointing I can only think that they might be resting on some pretty big laurels because the service was so awful, on every level, that it felt like they just stopped trying to provide decent service. Bartender Vince couldn’t offer a nice greeting or smile to save his life and gave us attitude for asking for Tito’s Vodka. We get it. It’s not high-end but we like it. We were seated at a table for 6 (we were 3) we didn’t complain but there were other 4 top tables. Server was nice but…perfunctory. Ordered appetizers and literally, mid-bite with fork in hand a back-up server said “We need to give you fresh plates”, gathered up the plates, with appetizers still in the middle of the table, me with fork in hand and no way to finish the remaining appetizers with no plates. So we got NEW plates and had to use them to finish our appetizers then the entrée arrived that we had to use our dirty plates for the shared entrée. No acknowledgment by back-up server #3. Disappointing service ALL the way around then when handed the bill there was an automatic 20% gratuity added. If the service was better I might have considered just leaving it alone but it was not so walked over to the server and she acknowledged that it was a computer mistake and would give us a new bill. So in conclusion, I did speak to Manager Jack who was nice enough but not sure that I really got through to him. So future Canon diners beware. If you want friendly, attentive service and decent food portions go to Paragary’s. The team members at Canon I believe have been there quite some time and likely know how to offer good service, seems they have just lost their mojo. Please guys, pay attention, win us back. We are not that difficult honestly, we just want friendly, attentive service. That's it. PS: Love the quote from Will Guidara's book “Unreasonable Hospitality – “Service is black and white, Hospitality is color” FINAL NOTE: food is GREAT but honestly potions are SO tiny we ended up getting pizza after our dinner.
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How do I cancel.my bid
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