This lunch was a real mix of an experience. - Cactus Club Cafe Yaletown Vancouver - Kaufe eine Reservierung
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🤢 2/5 - This lunch was a real mix of an experience.
By 👻 @Mori N., 01/10/2022 3:00 am
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The vibe of the restaurant, the front staff and the food were good but what really let it down was the service, which is surprising because Cactus Club is known for it's unyielding standard to service.When we sat down the booth was dirty with the previous guest's left over crumbs on the seat. We ordered a hot water and lemon and my cup had a lipstick stain on it and we had to chase down our server to replace it. This always surprises me. In college I waited tables for many years and not to check for such details before you serve is ....well...beyond me. Once she came around to replace it....It must've been another 15 min just to get a cup of hot water and when it did finally arrive ...she quickly dropped it off and disappeared again and there were no side plates, no cutlery and no napkins and so we had to decorate the table with the squeezed lemons...actually kinda funny now that I think about it....lol....I mean this is Server Training 101.When we asked for it she forgot...again.I ordered the The Med Bowl. It was nice. Many wonderful flavours going on. The falafel portion should've been slightly more generous considering that was the main side we picked as the addition to the meal and also it tasted a bit dry. But, the design and flavour pairing was great.The Raincoast Greens Salad I've had many times and still tasted the same. Fresh, plenty, light and filling...enjoyed it.I guess what I'd like to add here is that no matter how good your food is; when the service lacks it takes away from all else that is in parallel and harmony. If I wanted a salad just as good or a falafel just as good or maybe even better, I could've stopped by a take out place, paid1/3 the price and been done with it. Service is everything....you know....in a service based establishment.
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