Rude Staff - Brix Napa Valley - Kaufe eine Reservierung
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Napa's Best Restaurants that are most frequently booked by customers of Brix Napa Valley
🤢 2/5 - Rude Staff
By 👻 @Scott F, 09/25/2022 3:00 am
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We visited on September 22nd. Let's start with the good, The food was excellent and our server, Dynise, was very good. The bad goes back to when we made the appointment a couple months ago. we're a party of 10 and when we made the reservation they said they could only accommodate 8 at a table. So we booked tables of 6 and 4, thinking we would be able to sit near each other. Upon arrival, the hostess, i think her name was Fratinia, was rude, said we couldn't seat a table of 10 and then proceeded to seat our tables of 6 and 4 across the restaurant from each other. Their were plenty of open tables and we asked if our table of 4 could move closer to the table of 6 as there were open tables near them. They said NO, the waiter would not be able to serve both tables. We asked for the manager and Steven came over and finally said "..fine,.follow me.." and led us to a table right by our friends. Along the way he stated, "...the service may be slow (since we moved) and You Can't Complain about it.." Really 'Can't Complain,' what type of establishment are you running? This guy's a jerk and should be FIRED, as well as the hostess. Really, chastising a mature party of 10. Have never seen anything like it. This is a service business and they have no idea how to deliver a good experience. Glad to see similar comments below regarding what a jerk Steven is. WE WILL NOT RETURN TO BRIX UNTIL STEVEN AND HOST STAFF IS NO LONGER EMPLOYED THERE.
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