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Black Tap New York Tripadvisor Reviews
Latest Reviews On Tripadvisor
19 Reviews
0 Replys |
Lousy service - forgot to put our order through
Seated quickly, but our waiter was awful. Didn’t know any of the answers to our questions about the menu. Forgot one of our 4 drinks. Took our order and but forgot to put it through. After 1.45 hours, he finally came over and asked ‘is everything perfect’ to our table with nothing on it! We replied we don’t have anything to be perfect. He hadn’t put our order in. No apology, no round of drinks for our inconvenience, just another 45 minute wait for our food. Perhaps less ‘smoke’ breaks would help his concentration. Constant smell of pot wafts past whilst dining. Gross! Food thankfully was good, but not worth a 3 hours wait. Bill was wrong. We’d ordered drinks in happy hour but they were charged at full price. Would not return, as there are other burger places in NYC just as good.
Be the first to ReplyBut of a wait, but great food and service at a good price.
We were staying in the hotel above and came on the way home after a long day being a tourist. It was very busy and we were told (as a couple) it would be about 10 mins; larger groups were asked to wait longer and I think this was causing a bit of stress. We sat on a table outside and we’re called in about 15 mins later. 2 burgers and 2 drinks were very good and very reasonable. The best and cheapest food we’d had in 3 days. The bill was very clear and showed a suggested tip. The server asked if we needed change so no hidden/duplicate tips or charges. They even gave us a free shake “for new year.” But they called my wife over to the bar to give it to her - so I suspect it was a mistake. But it was tasty!! All round it was a good experience. Thanks.
Be the first to ReplyMust visit with kids!
This is a MUST DO experience if you have kids! This is not a ‘high end’ restaurant - it’s a milkshake and burger place that is just super fun. Milkshakes were fantastic - just the right size to be able to (almost finish) and also eat the meal. We got burgers and they were cooked perfectly with great toppings. I actually found the prices very reasonable compared to similar places and the fact we are in NYC! One other thing I loved is that the meal came FIRST and our server waited until kids were halfway done to bring the milkshakes - GENIUS! Servers were so chill and speedy. The wait was about an hour in a Monday night (Christmas week so busy) but totally worth it after a day walking around the city/
Be the first to ReplyOne time visit only
This place had very popular propaganda for their shales. Actually the look very beautiful but NOT that tasty. I ordered the chocolate brownie , the brownie is good but the supposed chocolate milksha, really no flavor. The all American burger, the burger is good. Bread and all the rest unnecessary and simple This place is definitely over prices and not that great quality. I had a better food and shake for cheaper at Shake Shack
Be the first to ReplyDouble tip
READ YOUR CHECK! They add 18% gratuity on the check and don’t tell you, but at the bottom of the check they “suggest “ 18% 20% and 25% gratuity and give you a total that is added on the the total that already had gratuity; also known as Double Tipping. Not cool. Also, fried pickles: lack flavor and burgers were ok at best. Don’t bother going. I really wanted this to be a great place, it wasn’t.
Be the first to ReplyDecent burgers and cocktails
Decent burgers and cocktails. Were very short staffed during our visits which made for long wait times and servers running like crazy. The staff that was working was working hard, just not enough of them to go around
Be the first to ReplyNot bad
Servers were flint very attentive and it took 2 attempts for the chef to book the burger medium rare, but it was ok all in all
Be the first to ReplyWe can for the ice cream shakes!
We heard about the ice cream shakes at Black Top from family who had visited NYC and also saw it featured on The Flay List so we knew after our Broadway show (Come From Away, it was excellent) we had to come for dessert. We got three shakes and shared them: The Cakeshake, Cookies ‘N Cream Supreme and The Vegan Black ‘N White CakeShake. They were enormous and very good, not excellent, perhaps it had been built up too much. Irregardless, we finished off all three and left content and full. It is one of those have to experiences, so we did!
Be the first to ReplyCrazy shakes!
Visited with our niece and nephews, split two crazy shakes and two burgers between the five of us and no one left hungry. Everything was fresh and delicious.
Be the first to ReplyClean and classy burger hang-out
First time here. Neat place, good vibe and music. Welcoming staff who laugh with you. Burgers are of high quality, with a wide variety. Also a bar for ++
Be the first to ReplyBest burger!
WORLD CLASS burger, had the one with the salami meats in it and Aioli……..best burger ever! Great service and chilled vibe in restaurant. Chocolate cake shake was da bomb.
Be the first to ReplyTerrible Customer Service
Let me start off by saying the food is good. That being said, I had one of the WORST customer service experiences I've ever had. My co-workers and I ordered some food for lunch though Black Tap website. I gave the address of the building I worked at but gave explicit instructions for the delivery person to come to the back of the building (with street and cross avenues given) because I work in construction and I have to use the loading dock to enter/exit the building. No where on the website does it state that they use a third party delivery service outside of if you order though one so we expected Black Tap to deliver. I get a call at 11:35am from the delivery person saying they were downstairs. I get there and see no one. I call them and they say they're at the front on the building. I state that they were supposed to come to the loading dock and give them the directions to get there. Ten (10) minutes later they are still not there and won't respond to phone calls. I call Black Tap and they say someone from Grub Hub came and got the food and once it leaves their establishment, it's no longer on them. Remind you, I order through THEIR website and there was no mention of a third party delivery service being used. By 12:00pm I got a call from a second person who claimed the delivery person was coming in 3-4 minutes. By 12:22pm I went back upstairs and at 12:30pm (almost 1 after he claimed he initially got there and the end of my lunch break) he claimed to be downstairs at which point I told him to keep it. My co-worker also called Black Tap and the young lady he spoke with also told him it was out of their hands. When he asked to speak with a manager, he was put on hold only to be told that the manager was busy. After some insisting, she finally offered to be given a refund. You would think that would be the end but NOOOO!!!!!!!! I wake up on Monday and see a charge from them for $13.69 (no where near the full charge but how do you charge anything when we never got our food). Ihad to call my bank to dispute thte charge. At the end of the day, putting the blame solely on a third party vendor you use is just poor customer service. I ordered from Black Tap website not Grub Hub, therefore Black Tap should have done a better job to resolve the issue rather than try to pass the blame onto Grub Hub.
Be the first to ReplyYumz!
Omg major withdrawals until our next trip to NYC! Hamburgers, fries and shakes amazing! Staff is wonderful, ambiance superb, food addictive and huge portion sizes. Can’t wait to come back!
Be the first to ReplyGreat feast and loads of fun
Fun, fabulous food, great service in a cool and friendly setting.
Choice of burgers and delicious comfort food great and the Shakes, huge and great fun (if you’ve got the appetite).
Good choice of beers and the staff all really helpful and friendly.
Great choice for an informal fun feast with friends and/or family.
Delicious Burgers and Monster Shakes
The Service was absolutely fantastic… The burger was cook just right and the shakes were tall and delicious definitely coming back
Be the first to ReplySpendy but a good dinner out
Great food, and the milkshakes are legendary. Indoor and outdoor seating (four tables) for COVID mitigation. High food prices but I guess that’s NYC for you…
Be the first to ReplyGreat choice
We came for the shakes and ended up not even having any after our great meals of burger/chicken sandwich and fries. Excellent place, and we'll have to visit another time when we can have a shake and nothing else. The shakes are HUGE!
Be the first to ReplyTastes as good as it looks
We were met with very kind waitstaff that explained we would have to wait a few minutes before a table was available. Once inside, we had excellent service. Our family of 4 shared 2 amazing milkshakes, which were not only fun to look at, but they tasted great. They were even smart enough to bring us "deconstruction" plates, so we didn't make a mess taking the shakes apart. The burgers and fries were amazing as well. Would highly recommend to anyone.
Be the first to ReplyThe bartender, Aisha, is great!
This bartender is for the books. Aisha, put this together for one of my friends. She was exceptional. D'USSE...
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