Quality team needs a brush up course - Benjamin Steakhouse Prime New York - Kaufe eine Reservierung
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🤢 2/5 - Quality team needs a brush up course
By 👻 @jknight910, 01/21/2022 3:00 am
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My intention was not to post this review. I even emailed this post to management asking for some acknowledgment that there was a problem. I received a response saying they would get back to me. But, they never did.
Below is the response from January 3.
“Good morning John,
I’m so sorry to hear that you had a negative experience with us on New Years Eve. I’m going to share your email with the managers at Benjamin Prime to discuss this with them. I’ll respond back to you with more details after I speak to them.”
Clearly, Benjamin Prime did not have a problem with this post. Only speaking for myself, I will not go to this steakhouse again and will not recommend it to anyone.
Here is the review:
I was part of a group of seven that dined at Benjamin Steakhouse Prime on New Year's Day. I ordered a large filet medium-well. When I received the steak, it had several obvious nodules of fat and fat around all of the edges. I informed the server but did not make a scene or ask for the manager, etc. I simply said, "this has a lot of fat." The server said we would get you another. I sat at the table and ate my baked potato…..so it would not get cold. I was never offered an apology or a "what can we do to make this right," etc. Everyone in the group ate while I watched. Later, a person (someone in a suit) said it would be out shortly. However, it had been several minutes; the others at the table were done; and, my baked potato was gone. I said, "we're done, and it's not needed." The person said, "ok, we will cancel it. Again, no apology. Here is my "filet beef." I spent over 90 minutes of my NYC vacation time at a high-end steakhouse that I can't get back. Ninety minutes of wasted time. Moreover, I ordered a filet, and all I got was a baked potato.
Management, I was expecting an above average experience. I have realistic expectations. A little more empathy would have been nice!
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