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🤮 1/5 - I had dinner here on 18 March 2023, I am extremely
By 👻 @Restaurant C., 04/03/2023 3:00 am
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I had dinner here on 18 March 2023, I am extremely disappointed and provide the following feedback which I will be putting on social media and have advised all of my friends and collegues. The waiter: Did not understand the menu I asked what was gluten free and dairy free and he told me to scan the app on my phone. I said that I did not want to do that and would prefer for them to tell me. They refused and told me that i needed to do it. As an experience that is meant to be 'on a grand and glorious scale' I would expect that the waiter would know the basics and provide recommendations. We felt rushed and the waiter was very rude. He returned and said 'have you decided' i said i needed assistance - he was of no help. They took my order and i was uncomfortable. They did not ask if we wanted a drink, took the drinks menu and then threw it down for us to decide. I then asked to speak to the manager, explained the issue and explained that i did not want that waiter to assist us. This was ignorned and I still had the same waiter. We were not even provided with say an apology or a complimentary drink. The food arrived, and i asked what was in the sauce and he said it had soy in it. - which i specifically asked for confirmation that there was no gluten in my order. Also i ordered the steak but didn't receive a steak knife. When another waitress came to clear the table, she dropped a napkin in my water, perfectly fine however they advised that they would get me another glass - at least 10 minutes later i did not receive a fresh glass and had to ask for one. We were rushed to finish our dinner, i did not even finish it and was moved to the bar area. There were no chairs, the waiter said he would get chairs for us. I saw this same waiter walking around, and could see they had forgotten. I asked another waiter - who said 'we don't provide chairs on a saturday night'. This was an inconsistent message with what i had received earlier. Furthermore it does not cater for people who may have a disability - which is not always obvious. I then proceeded to go to the ladies bathroom. There was not one toilet roll in any toilet. The women were forced to use the napkins (usually used to wipe your hands) in the bathroom. These would inevitably cause the toilets to block. I advised staff of this and my friend went to use the bathroom a little while later and there were still no toilet rolls. When i left, i went to get my coat - the lady threw it at me whilst she was talking to the other colleagues at the reception area - of which there were approximately 5 people (from memory) - they were discussing various personal/gossip related issues. It was very unsettling and in my view unprofessional. Summary: This is one of the worst experiences I have ever had. The table was set for 2 hours - however to provide the breathtaking experience that you so claim - 2 hours being rushed is insufficient. It fails the basic standards of a restaurant experience, of which we went there to celebrate my friend's birthday that night. It was not a breath-taking feast for the senses, we did not feel moved or immersed in another world - we felt rushed and were treated like dirt. It was not grand or glorious and we didn't feel that we were indulging in life's richness. i've tried to provide feedback in the contact section, however it would barely allow me to write a few lines and there's no phone number or email . Further to this review above: I received a phone call in response from Clinton Barry - Guest Relations manager of the restaurant which I can see is linked to the Ivy Collection chain of restaurants which appears to be owned by British Businessman Richard Caring. Clinton phoned me on 23 March to discuss my experience. The phone call was not pleasant. My perception of his tone was that it was 'bullying' and 'threatening'. He went through each piece of feedback and rather than letting me express my opinion, his attempt was to 'defend' the restaurant - which is the correct thing to do, however - he wanted to defend each point suggesting that 'i was incorrect'. I fail to understand how if Clinton was not present at dinner with me that night how Clinton is able to speak to the factual circumstances of what happened. Specifically Clinton made the following points and said the following in their own words addressing each specific point: That the waiter 'could not be expected to know every single allergy on the menu' and that 'i refused to look at the QR' code. If Clinton was not present at dinner with me, I am unsure as to how Clinton could know whether I refused to look at the QR code or not. That comment does not make sense. Furthermore, it is exceptionally rude and I felt bullied and intimidated by these comments. The point is, the waiter was rude and did not want to engage in offering me a grand and glorious experience - like the kind that is claimed to be offered on the restaurant's website. Clinton mentioned that the waiter cannot
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