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๐คฎ 1/5 - I am completely disappointed with this hotel and will never
By ๐ป @Elizabeth M., 07/01/2022 3:00 am
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I am completely disappointed with this hotel and will never ever book there or at any baccarat product. I booked one night two rooms for executives to attend a conference in NY in June for $3200+. The travelers flight was cancelled that night and they couldn't get to NY. I called this hotel to cancel and they said to write them, send proof of the cancellation and they would reconsider the charge since the cancellation fell outside the cancellation policy. I did all of what they asked and never heard from them. I wrote again. Still no answer. I called twice to ask about the refund and I even suggested I'd take a credit for a future stay. They flat out refused. Don't support this business. They did not live up to their promise. They just took the money with no consideration for what we went through that night of a long travel nightmare.
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