We had a wonderful meal here in 2011. - Asador Etxebarri Axpe - Kaufe eine Reservierung
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Axpe's Best Restaurants that are most frequently booked by customers of Asador Etxebarri Axpe
Booked 5 times by Asador Etxebarri Axpe customers.
Ranked #2 in Axpe's Best Restaurants.
🤮 1/5 - We had a wonderful meal here in 2011.
By 👻 @Daniel M., 08/20/2022 3:00 am
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Trying to have a meal here in 2022 has been so incredibly unpleasant that it has completely destroyed the massive amount of enthusiasm we once had.Their reservation system provides no information about whether or not reservations are available - it will allow you to make a reservation on a given day once it has opened up, and then says that the restaurant will contact you within 2 weeks if your attempt has been successful. Every night at midnight a new day opens up for reservations, but since you don't receive any immediate feedback, you basically are stuck trying every night. Which I did for about a month.They don't respond to you in two weeks, either. After about 2 months, I received emails telling me that I had been successful on two dates, and requiring me to make a bank transfer within 48 hours for the price of the meal. After reading other reviews which confirmed this, we made the transfer. Several days after Asador Etxebarri received and accepted our funds, they cancelled both reservations.The only point of contact for the restaurant is an email address which only spits back automatic responses. There is no phone number, and the company that administers their reservation system has no ability to comment on it.As a result of all this bullshit, I am out several months worth of effort, and they have stolen 484 euros from us. I am completely disgusted and I don't understand why they feel it is appropriate to treat people this way.Update: Last week, I sent them one final warning email indicating that if I didn't hear back I would be paying them a visit in person to complain. They finally responded. They apologized for the error and said that they had been 'closed for a month.' They gave no explanation for why they took my money and put me through such a ridiculous process. The transaction was eventually reversed and I've gotten most of my funds back.I don't think that VIP customers are subject to this process or this treatment, but I also think that if you are willing to pay 242 Euro per person for lunch, you should be treated like a VIP, or at least like a customer who matters. Etxebarri obviously does not agree.
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