Couldn't be more disappointed. - As You Wish Pottery Painting Place at Norterra Phoenix - Kaufe eine Reservierung
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🤮 1/5 - Couldn't be more disappointed.
By 👻 @Nicole H., 03/16/2021 3:00 am
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Went to the acrylic paint pour class this past Friday and had the worst experience from booking the class a few weeks in advance through the pickup of my portrait today. Before Covid I had purchased a punch card that gave you discounts on the studio fees for purchasing in advance. So I got excited when I got an email of the acrylic pouring classes as I have watched many on YouTube and Pinterest. I called to see if I could use the card for the studio fees on the class and the girl told me to book and pay online ($60 each plus tax x 2 people) and then on the day of the class just let them know and they would reimburse me. I got to class and presented my card and then was told it's not the right card, it's a new card that they use for class discounts...fine. Then we see the girls setting up for class and see only 4 colors being set up (pink, orange, yellow and white). I asked if we were going to pick our own colors (which is the whole premise of their business) and was told that we had to use the 4 colors selected and this is what the website shows. Not only did the website not show that but I would have thought that was an example, not a requirement. Since it was a night out with my mom, we decided to stay for the class. The class was very tight with no social distancing (I believe 8-10 gals) sitting at one table. The class was to be 2 hours, which end up being 55 minutes of prepping the back of our canvas with tape (had to take turns sharing the tape so that took a while) and the employees pouring paint into our cups. The actual pour was 5 minutes and we were done in one hour flat. We were told to leave the paintings there and pickup in 3 days so they could put two coats of shellac on the paintings so give them the iconic shiny finish. I called three days later and Olivia said they were really busy and they weren't ready. I called on the fourth day and Olivia again answered and said they were ready. I ran over to pick them up and they were never had any shellac put on and where dry and dull...just dry acrylic paint. I asked what happened to the shellac as they promised they would be completed. The girl said that there were notes that they gave us shellac and we were going to do it ourselves which was further from the truth. I asked why it took 4 days then if it wasn't to allow the shellac to dry and she said they had been taped wrong so they had to redo them. That makes no sense since the tape was only to protect the back of the canvas from getting paint on it. The instructors didn't have enough supplies to make an example piece during class either. I asked for the number to corporate and was told that they are a franchise. I then asked for the owners number and was told she couldn't give that info out but could take my number...as all the inconsistencies and half-truths by now I don't expect to hear back. Now both paintings look like dry orange toilet paper that I will drop off at Goodwill if anyone is interested. Don't waste your time (albeit half the actual time allotted) or money!
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