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🤮 1/5 - My friend and I walked in and no one greeted us or helped
By 👻 @Miss D., 08/19/2022 3:00 am
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My friend and I walked in and no one greeted us or helped us. It was our first time there, so we didn't know how the process worked. After wandering around for a bit, looking lost and waiting for an employee to help us, no one did, so we just selected some pottery and sat down at a random table to start painting. There were 2 young female employees working. After us, every costumer that came in was greeted and asked if they've been there before, or had any questions. A lady came in later and had a reservation, but the employees and her started staring at our direction, talking and starring us down. Apparently we had sat at the reserved table for that lady. We had no idea that the table was reserved since we've never been there before and no one had helped us or let us know. I apologized sincerely and said that we can move, however, the employee said that it was fine and seated the lady at the table next to us. Then one of the employees finally came over to get our name and information of the pieces we were painting and asked if we will be paying separately. I said yes that we will be paying separately and she noted it down. When my friend got up to get some paint, the lady glared at her. The whole time there, we felt very uncomfortable and really wanted to leave, however, we had already started painting. The employees would go to every table to talk to the customers and check on them, but never once came over to talk to us or check on us until the very end just to tell us that there's 30 minutes left. When we went to checkout, she combined the bill even though we said in the beginning that we will be paying separately. She was said that oh it's already entered in the system as one, I should have asked before, but they did ask earlier and we said that we were paying separately and they even noted it down. Also the price tag on the mug I painted was $18, however, was charged $22 for the mug alone, not including the studio fees and taxes. Unfortunately we were the only non-white people there, so this treatment may have been racially driven.
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