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🤮 1/5 - Terrible experience
By 👻 @Annette L, 03/13/2023 3:00 am
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The most terrible experience! I have been to this restaurant many times because friends and family visiting me in London are always keen to dine in the Shard. I have not had a worse experience than this weekend! I took friends visiting me from Jersey and this was their first experience in a 5* restaurant. Firstly we were sat at the back, so there was no view to enjoy, which kind of ruins the reason for dining at the shard. We ordered a bottle of sparkling water for the table which never arrived. We then ordered our “brunch” selection from the menu, being told that we could not chose the Breakfast options because it was no longer breakfast time. As a vegetarian this left me with one choice from the starter and main options. So I chose the soup for entree and then Gnocchi with what was meant to be a mushroom ragout. Both were very unimpressive, not much flavour at all. I ate the soup, but really could not be bothered with the gnocchi because of it’s lack of flavour. When the waiter came to clear the table he asked what was wrong with my meal, I explained that there was nothing wrong with the dish - I just didn’t like it. He then said he would speak to the chef, I asked him not to because it was not the chef’s fault that I did not enjoy the dish. He then took the meal away and said he would speak to the restaurant manager. He then came back and said that they will do something for me, but if I did not like the dish I should have said something, as there were other vegetarian options? I said there was only one choice on the menu and so I had no other choice. He said they could have made a ravioli dish or offered something else??? I had mentioned to the waitress at the start of the meal that I would have to have the only vegetarian options available on the menu and she did not offer any alternatives? We then sat at our table for about 30 minutes after the main dishes were taken away waiting for our dessert. The same waiter approached and asked if we would like our bill? We said that we were still waiting for our dessert course. They finally arrived about 10 mins later, I had ordered the Cheese. The waiter serving the desserts held the plate high so we could not see what was on the plate as he asked who had ordered the (blah, blah, blah) none of us understood what he said and asked for him to repeat what he had said. With a very rude tone he then said “the cheese, who ordered the cheese - it is called (again I did not understand what he said), it is what the French called it and you know that the French think they know everything”. One of my friends dining with me is Parisienne. I was mortified! He was just so rude. The whole experience was just awful, I was so embarrassed at the negative attitude of the first waiter to the fact that I did not like the Gnocchi, then the rude attitude of the second waiter just capped off a truly terrible experience.
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