Worst service I have had in over 5 years - Amante Restaurant Los Angeles - Kaufe eine Reservierung
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🤮 1/5 - Worst service I have had in over 5 years
By 👻 @Jon S, 04/16/2024 3:00 am
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I hate to leave bad reviews. I rarely do. If something is not my favorite, I usually move on. The only time that I will leave a bad review is if my service is an abomination. Sadly, I received the worst service that I have had in a very long time. I travel for a living. An average of 230 nights per year for the last 38 years. I eat out often. We had an off day in downtown LA and I was craving pasta for a late evening dinner. I opted to grab a plate of pasta and head back to my beautiful hotel. I walked in to the front door of Amante and watched both the server and bartender (William) look at me and instantly ignore me. That was disappointing. So be it. About 3 minutes later, the server returned to the front door and immediately assumed that I was an Uber driver or picking up some delivery. I was not. The moment that she realized that I was there to order my own food to take out, her demeanor absolutely changed. I ordered my dinner and paid. Well, not really. She re-rung up my order and I scanned my card for the second time. I had requested a receipt. No dice. I walked around the block to stretch my legs and sat at one of the tables by the front door. While I was sitting there, 2 Uber drivers walked up to the bar to address William and find out if their orders were ready. He 100% talked down to both of them and treated them terrible. I was shocked. It was all starting to make sense why my initial interaction was so poor. Shortly thereafter, a well dressed couple walked in and were greeted within 30 seconds and sat immediately. Weird. My food was done and William said "Penne with Vodka" and I sat up and approached him. He asked me for payment (again). I had already scanned my card twice and was now concerned that I would have triple paid for my dinner. He couldn't have been less friendly or helpful. It is odd for me that people that work in a service industry, dependent on tips, would treat people so poorly. It's against your own best interest. I worked in restaurants for 14 years when I was in school and would never self sabotage my earnings. William must be from a rather wealthy family. I scanned my card for the 3rd time and couldn't hold my tongue any longer. I pointed out to him that he shouldn't treat the Uber guys so poorly. They make it so that the restaurant can have an extra stream of income and help keep the bills paid. He did not agree with my summation and told me that he had not said the things that he did to one of the Uber drivers (I was 5 feet away and make my living with my ears). If I were the owner of a company and people that were hired to interact with the public were poor at it, I would replace them with competent people. To put the nail in the coffin, when I returned to my room, my Penne Vodka didn't have any parmesan on it nor any parmesan on the side as I had specifically requested. Really the only thing that I had asked for. Judging people by their appearance is a slippery slope.
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