Amal Staff NEED IMMEDIATED TRAINING. - Amal Miami - Kaufe eine Reservierung
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🤢 2/5 - Amal Staff NEED IMMEDIATED TRAINING.
By 👻 @Garth B, 04/20/2024 3:00 am
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I took a client to Amal last night for dinner. The Restaurant is beautiful and upscale in Coconut Grove. I made a reservation for 8 pm and when I arrived exactly at that time the hostess told me that she did not have a dinner table for us and said, "oh your reservation was made as an overbooked reservation, so we don't have a table for you. However, we have a high-top bar table for you". Meanwhile the restaurant was 40% occupied and clearly table were empty. She said go to the bar and we will get you if a table of 2 doesn't show up in 15 minutes. Wow, I had a reservation, no drinks were offered to us, as second-class patrons while we waited. I went back to the hostess stand 30 minutes later and she seated us at the same table, in an area that was not occupied when we first came in. We ordered dinner and was told that we had to order everything at that moment. the food was severed. Thirty minutes later and without exaggeration, the staff wanted to clear plates. It can be quite frustrating when restaurant staff constantly hovers around your table, pressuring you to clear your plates. We felt like we had our hands over the plates protecting our remaining food for 20 minutes or more before we finally gave up, paid the bill and left. It was a complete disruption in our dining experience and made us feel totally uncomfortable. Ideally, Amal restaurant staff should strike a balance between attentive service and giving diners space to enjoy their meal at their own pace. We were only seated for 50 minutes, from start to finish. Amal needs training 1000% .
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