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🤮 1/5 - I just had a horrible experience at the Alo store at The
By 👻 @Andrea R., 02/28/2022 3:00 am
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I just had a horrible experience at the Alo store at The Grove leaving me feeling humiliated and embarrassed while attempting to exchange a gift.For context; I have easily spent thousands of dollars on Alo merchandise in the last few years. So much so that my family members now buy me items and gift cards as gifts. Today I needed to exchange a top (which I already had) that I had been gifted by my mother-in-law. The associate that helped me was incredibly rude. She reluctantly allowed me to exchange the top, but with the stipulation that I only exchange it for something of the exact same retail price, regardless that I was happy to pay the difference. So for this $68 top, I needed to find another item that would be exactly $68. No store credit if were to pick something cheaper, and she would not accept I pay the difference if I found something more expensive. Embarrassed, and full of anxiety I quickly scanned the racks to find anything that matched the price, and grabbed it just to get out of that awkward situation and away from that rude associate. I got home and tossed the new item directly into the donation pile.
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