Annoying, overrated and disappointing - A. Wong London - Kaufe eine Reservierung
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London's Best Restaurants that are most frequently booked by customers of A. Wong London
Booked 1 times by A. Wong London customers.
Ranked #41 in London's Best Restaurants.
😒 3/5 - Annoying, overrated and disappointing
By 👻 @Gustaf H, 11/12/2022 3:00 am
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We had the Evening Taste of China menu with the regular wine pairing. Reservation was made via the website, which states that "we are unfortunately not able to cater for any dietary requirements, dislikes or allergies and substitutions are not available for dinner." After the reservation, we got a confirmation email saying that " we are able to cater for intolerances but not for allergies". Contradictory information regarding intolerances. Some weeks later a second email came, titled "reservation and dietary reminder". It said that if there were any "undisclosed" allergies to "call them immediately" so they could "process the cancellation or prepare a vegetarian menu for your table”. Notice how a vegetarian alternative is introduced. In the same email the cancellation policy states "Please note cancellations must be made via email at cancellations@awong.co.uk. Cancellations made over the phone will not be accepted." So which is it for cancellations, email or phone? Later the same day we get yet another email, stating that "Please note that we are unable to cater for any allergies, preferences or intolerances, therefore please also confirm that there are no dietary requirements." This email also prompted us to confirm the reservation itself. We bring this up because the experience starts with the first contact and reservation, and this was not a good one. Fast forward to the actual day. We arrive, are greeted, and led down to the basement bar, to order drinks. We were not told where we were being led (we thought it was to have or coats taken) or asked whether we wanted drinks before the meal. We would have preferred to skip them and get started with the "experience" right away, especially as the set menu was advertised as having a 3.5 h seating time. Still, we obliged and ordered drinks. Shortly after getting the drinks a waiter arrived and asks if we had any allergies. The next question was if we wanted the wine pairing. We asked about alternatives, to which the waiter referred to the sommelier who would be around "later". Mid-way through our drinks the same waiter comes back and says it is time to go upstairs. We pointed to our unfinished drinks and asked for more time, but it was suggested we bring the glasses upstairs. First coerce guests into drinks they don't want and then not let them finish. Not nice. After being seated, another waiter arrives and the first question we are asked is...yes, you guessed it, do you have any allergies? The sommelier was nowhere to be seen. Suddenly the food starts arriving. We politely ask if the sommelier forgot to come, as we haven't decided on what we will drink. "Oh, the wine pairing doesn't start until the dim sum, which is a few courses into the experience" we are told. We hadn't chosen the wine pairing yet and felt we should have agreed on what to drink before the food started coming in. A convenient time to discuss this could have been over the drinks. Now the dim sum arrives. No sommelier. Nothing to drink except water. We ask again and are told he will be there soon. Eventually he arrives as we are finishing the dim sum. We ask about the wines, which it turns out are either French or from "different districts" depending on wine pairing chosen (there is a regular and a "prestige"). We asked again about alternatives to the wine pairing, as this evening we would prefer Chinese beverages to go with the Chinese food. Prior to our question we had seen that the drink menu includes beer, sake and rice wine. The sommelier, his thick French accent making it very hard to understand him, looked perplexed and murmured "well, you can have tea". We first thought he was joking. We then asked specifically if they could put together an alternative drink pairing, but we didn't even get an answer, just a puzzled look before he left. We then say him attending to other guests. We realized where this was going; the restuarant clearly wants to sell wine. We told the next waiter we are having the wine pairing. We got the first glass of wine just before the next dish. More food arrives and it turns out it's the same wine, a dry and not very exciting Riesling, for the first four or five dishes. The next wine also accompanies several dishes, and so it continues. There was nothing wrong with the wines per se. They were ordinary, but the wine pairing overall was not successful. There was not a single combination of wine and food that left us impressed. The red wine was a particularly poor choice. Wine from grapes and asian food can certainly be combined on "Michelin level", Kiin Kiin in Copenhagen is a great examples, but in this case the restaurant should have stuck to more typical Chinese beverages. The food then. Unfortunately this was the greatest disappointment. The main problem was that most dishes tasted bland. Not bland as in unseasoned. Many restaurants at this level can bring out the natural taste of the ingredients without heavy seasoning or condiments. And good Chinese food doesn't need much. Yet there was something amiss here. It's hard to pinpoint, but at no point during the meal was there a wow factor, that taste explosion in your mouth where you look each other and are almost moved to tears because it tastes sensational. This is what Michelin level cooking is about to us. The presentation was somewhat sloppy also, and, again, left us unimpressed. There was a lot of waiting time between each dish. A lot. This was a theme during the entire meal, where heated plates were placed on the table, and then left sitting there until they were cold and we started wondering if they had forgotten about us. The 3,5 h seating time could have been significantly reduced without taking anything away from the experience; on the contrary, it would have been improved by cutting an hour from it. The service, with some exceptions mentioned, was good overall. With 200 £ per set menu and 100 £ for the simple wine pairing, this does not represent good value, despite there being lots of dishes.
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